Update: Thursday November 5th 2020
We are very pleased to say that during this current phase of lockdown we are open as usual. Being Allied Healthcare professionals we have high standards of hygiene/cleaning protocols and wear appropriate PPE and as such we can remain open to be able to care for you.
However, as you are probably aware, there will be some significant changes as a result of the current health crisis.
Following guidance from the General Osteopathic Council, procedural changes will be implemented following our risk assessments in order to maintain the safety, health and welfare of our patients, and practitioners and to mitigate the risks due to Covid.
These procedures involve the practitioner wearing a disposable apron, disposable gloves, and a fluid resistant mask. We ask that Patients must also wear a mask to appointments and will be asked to purchase one (£1.00) if you don't have one.
Appointment times have been spaced out to allow 15 minutes between patients, to enable changing of PPE, cleaning and aeriation of the clinic room in line with World Health Organisation guidelines, as well as aiding social distancing measures within the building. Understandably though, this will significantly reduce the amount of people we can see in one day, so please don't be disappointed if you can't get your favourite time slot, we will try our hardest to be as accommodating as possible.
Our cleaning policy has been updated to include constant disinfection measures between customers of frequently used areas, as well as cleaning of less used areas no more than every 4 hours of a clinic session. To aid with this, it's been prudent to have removed all soft furnishings from clinic including couch linen and towelling, all which have been replaced with wipeable covers.
Procedurally, I kindly ask that patients to remain in their car / outside of their car in the street/carpark and not to enter the waiting room. We shall call you or indicate to you from the entrance that we are ready for you and you will be taken to the treatment room directly. This is to avoid using the waiting room and maintaining social distancing as much as possible as per the governement guidlines.
Upon arrival to the clinic, you will be asked to use the hand sanitiser or wash your hands and to use your face mask, as outlined above.
Patients are asked not to bring any other family member / friend into the clinic unless required (ie chaperone) and pre-authorised. Please do not bring children into clinic where possible, though we do understand this isn't always attainable.
We shall call every patient prior to their appointment to complete a pre-screening questionaire. Therefore, it is important when calling or booking online to supply your mobile and or your landline number. During the call you shall be asked about recent medical symptoms related to Covid-19 and the people they are living with. A consent form for treatment and to confirm your current medical status will need to be signed prior to the beginning of treatment. . These symptoms include the following (but there may be additional signs)
Flu-like symptoms (fever ≥37.8°C)
and / or
persistent cough (with or without mucus/sputum)
and / or
other reported symptoms of Covid including hoarseness, nasal discharge or congestion, shortness of breath, sore throat, wheezing, sneezing, etc.
Loss of sense of smell and taste.
If you or anyone you are isolating with are experiencing these symptoms or have been diagnosed with / suspect that you have Coronavirus, you are advised not to book or attend the clinic and you should remain at home for 14 days from the onset of your symptoms.
Thank you for your cooperation, patience and understanding in advance and I look forward to seeing you soon back in the clinic.
Very best wishes to all my patients - stay safe and well.
Rachel and Robert